Shipping, Returns & Refund

HOW MUCH DOES SHIPPING COST?

FREE shipping on all USA orders via USPS.

$10 shipping on all USA orders via FedEx Express

FREE shipping on Canada & Mexico orders over $129.

$20 Shipping cost to Canada & Mexico on orders under $69.

$10 Shipping cost to Canada & Mexico on orders over $69.

All prices will be listed at the checkout

  

HOW WILL MY ORDER BE SHIPPED?

Standard USA shipping will be offered via USPS

USPS to all of US  (1-4 days)

Expedited USA shipping will be offered via FedEx

FedEx to all of US (1-2 days)

Standard Canada / Mexico shipping will be offered via USPS

USPS to all of US  (2-7 days)

These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays. 

All shipping options are secure with tracking.

  

WHERE DO WE SHIP TO?

NORTH AMERICA

- USA

- Canada

- Mexico

(Note: If you are ordering outside the US, please switch region to "INTERNATIONAL")

These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays. 

YOUR PACKAGE NEVER ARRIVED?

Please note that we are not responsible for packages that eventually have never arrived even though the tracking shows that the package was delivered.

We are also not responsible for packages that get lost in the hands of USPS / FEDEX. If this is the case we will start an investigation and try our best to find a solution.

Nourished3 is also not responsible for packages that get lost in front of the door. Please keep your eyes open through covid as the packages don't have to be signed anymore.

Please be aware that the shipping time might be effected due to COVID 19. This is nothing we can change on our side. Please stay patient. 

DO I HAVE TO PAY CUSTOMS AND TAX?

Please note that customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”).

Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:
* The merchandise's country of origin or manufacture
* The merchandise classification, using a system adopted by the countries that we ship to
* VAT rates are set by the country to which the order is shipping
* Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

 

 WHAT IS YOUR RETURN POLICY?

We will gladly accept returns on unopened / unused orders placed within 14 days. We only accept returns for items purchased through nourished3.myshopify.com. If you purchased a Nourished3 item from a retail partner, please contact that retailer directly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards and limited-edition merchandise are final sale and ineligible for returns.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start your return please do this.

Pack up the items in a shipping box. Please include the following information with your return:

Full Name:

Email address:

Telephone number:

Nourished3 order confirmation number:

Please send an email to customerserviceus@nourished3.com to notifying us of your return. Please include your order confirmation number. 

 

Return address

To return your product, mail your product to:

Valencia Fulfillment, Inc

(NOURISHED3 RETURN)

28610 Hasley Canyon Road

Castaic CA 91384

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.

Please contact customerserviceus@nourished3.com with any questions!