Shipping Policy

Where do we ship?
We ship to US, Canada & Mexico. You can see exactly which countries we ship to if you enter your shipping information on our check-out page. You can also see what the shipping cost will be during the checkout process. Any US orders over $35 will be free shipping.

How will I know my order was confirmed and will be shipped?
You will receive a email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped.

What is the method of shipping?
We use USPS First Class mail for US orders. Please allow time for customs delays when shipping to countries outside the US. Expedited USA shipping will be offered via FedEx with an additional cost.

How long will shipping take US and Canada?
Please allow 2-3 days to process your order & 2-3 business days for shipping within the US and 7-21 days for shipments to Canada. Please contact customerserviceus@nourished3.com with any shipping related questions regarding your order.

Currently, international orders may experience some delays due to COVID-19. It is highly suggested that international customers add the Route insurance at checkout for extra protection for lost, stolen and/or damaged packages. If you have not received your order, and it shipped 30 days ago, please contact our customer service team here for further assistance. 

Route does require that claims for lost packages are made within 30 days of the last tracking update, so it is important to let our customer service team know if your order appears to be delayed.

 

Route Shipping Protection
We offer extra shipping protection for potential packages that are lost, stolen, and/or damaged through Route. Route can be added to your cart at checkout. If you did not pick the Route package at checkout, you will not be applicable for a refund. If you need to file a claim, you can file directly here or using this link https://claims.route.com/ You can also just contact our customer service team at customerserviceus@nourished3.com for assistance. By not selecting shipping protection, Nourished3 is not liable for lost, damaged, or stolen items.

 

Your package never arrived?
Please note that we are not responsible for packages that eventually have never arrived even though the tracking shows that the package was delivered. We are also not responsible for packages that get lost in the hands of USPS / FEDEX. If this is the case we will start an investigation and try our best to find a solution.If you choose Route at the checkout, you will be applicable for a full refund.

Nourished3 is also not responsible for packages that get lost in front of the door. Please keep your eyes open through covid as the packages don't have to be signed anymore.

Please be aware that the shipping time might be effected due to COVID 19. This is nothing we can change on our side. Please stay patient.