FREE SHIPPING ON ALL USA ORDERS ⎜ FREE SHIPPING ON CANADA ORDERS $129+Learn more

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FREE SHIPPING

Free shipping on all standard orders within the USA.

Free shipping on Canada & Mexico orders over $129.

$10 Shipping cost to Canada & Mexico on orders over $69.

$20 Shipping cost to Canada & Mexico on orders under $69.

We ship to all of United States, Canada and Mexico.

Additional fees for normal and expedited shipping within the USA, Canada and Mexico available at checkout.

SHIPPING DELAYS MAY OCCUR DUE TO COVID-19 RESTRICTIONS.

Faqs

GENERAL QUESTIONS

Does Nourished3 test on animals?

None of our products are tested on animals.

Is the Clarify & Brighten Face Mask gluten free?

Yes!

Does the Clarify & Brighten Face Mask contain fragrance?

This mask contains less than 0.15% fragrance, just a subtle hint to balance the natural scent of sulfur within the mask. It has a very soft lavender coconut scent.

Are the Clarify & Brighten Face Mask and Face Brush vegan?

Yes! There are no animal by-products in this mask.

Is the Clarify & Brighten Face Mask safe for pregnancy & breastfeeding?

Yes our mask is safe to use during pregnancy and breastfeeding. It does contain AHA (6%) and BHA (1%), however at small safe amounts. The effect of the acid is restricted to the upper layer of the skin, and does not penetrate into the bloodstream. If you have concerns, please consult with your doctor. 

Where is the Clarify & Brighten Face mask produced?

The Clarify & Brighten Face mask is made in Italy. 

SHIPPING & RETURN QUESTIONS

How much does shipping cost?

USPS Standard shipping on all USA orders are FREE.

FedEx Express shipping on all USA orders cost $10 

FREE shipping on Canada & Mexico orders over $129.

$20 Shipping cost to Canada & Mexico on orders under $69.

$10 Shipping cost to Canada & Mexico on orders over $69.


All prices will be listed at the checkout

Please note that customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”). Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:
* The merchandise's country of origin or manufacture
* The merchandise classification, using a system adopted by the countries that we ship to
* VAT rates are set by the country to which the order is shipping
* Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

How will my order be shipped?

Standard USA shipping will be offered via USPS

USPS to all of US  (1-4 days)

Expedited USA shipping will be offered via FedEx

FedEx to all of US (1-2 days)

Standard Canada / Mexico shipping will be offered via USPS

USPS to all of CANADA & MEXICO (2-7 days)

These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays. 

All shipping options are secure with tracking.

Where do we ship to?

NORTH AMERICA

- USA

- Canada

- Mexico

(Note: If you are ordering outside the US, please switch region to "INTERNATIONAL")

Standard USA shipping will be offered via USPS

USPS to all of US  (1-4 days)

Expedited USA shipping will be offered via FedEx

FedEx to all of US (1-2 days)

Standard Canada / Mexico shipping will be offered via USPS

USPS to all of CANADA & MEXICO (2-7 days)

These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays. 

What is your return policy?

We will gladly accept returns on unopened / unused orders placed within 14 days. We only accept returns for items purchased through nourished3.com If you purchased a Nourished3 item from a retail partner, please contact that retailer directly.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards and limited-edition merchandise are final sale and ineligible for returns.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start your return
Pack up the items in a shipping box.

Please include the following information with your return:

Full Name
Email address
Telephone number
Nourished3 order confirmation number

Please send an email to customerservice@nourished3.com to notifying us of your return. Please include your order confirmation number. 

Return address
To return your product, mail your product to:

Valencia Fulfillment, Inc
(NOURISHED3 RETURN)
28610 Hasley Canyon Road
Castaic CA 91384

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please contact customerservice@nourished3.com  with any questions!

Do I have to pay cutoms and tax?

Please note that customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”).

Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:
* The merchandise's country of origin or manufacture
* The merchandise classification, using a system adopted by the countries that we ship to
* VAT rates are set by the country to which the order is shipping
* Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

Can I track my package?

USPS and Fedex should be trackable.

Your tracking number will be send to you via email.

PAYMENTS QUESTIONS

Is shopping on Nourished3.com secure?

We understand how important security is to you. Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certificated to keep order details secure (you’ll see that the shopping cart switches from http to https to show you it’s secure). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely.

What forms of payment do you accept?

We accept American Express, Visa, Mastercard, Apple Pay, Google Pay and PayPal.

ORDER QUESTIONS

What should I do if my order is missing or something is wrong?

Please send an email to customerservice@nourished3.com with your order number and we will get back to you ASAP.

Can I modify or cancel my order?

Orders submitted on nourished3.myshopify.com process and ship very quickly. We will do our best to modify an existing order if you email us at customerservice@nourished3.com but we offer no guarantee that your order will be canceled or modified. so sorry for any inconvenience this may cause.

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