Faqs

GENERAL QUESTIONS

NO ANIMAL TESTING - Does Nourished3 test on animals?

None of our products are tested on animals.

GLUTEN FREE - Are your products gluten free?

Yes!

FRAGRANCE FREE - Do your products contain fragrance?

None of our products contain fragrance, except for the Clarify & Brighten Face Mask. The Mask contains less than 0.10% fragrance, just a subtle hint to balance the natural scent of sulfur within the mask. It has a very soft lavender coconut scent.

VEGAN - Are your products vegan?

Yes!

We love animals! We don't support animal testing.

SHIPPING & RETURN QUESTIONS

SHIPPING COST - How much does shipping cost?

USPS Standard shipping on all USA orders are FREE.

FedEx Express shipping on all USA orders cost $10 

FREE shipping on Canada & Mexico orders over $129.

$20 Shipping cost to Canada & Mexico on orders under $69.

$10 Shipping cost to Canada & Mexico on orders over $69.


All prices will be listed at the checkout

Please note that customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”). Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:
* The merchandise's country of origin or manufacture
* The merchandise classification, using a system adopted by the countries that we ship to
* VAT rates are set by the country to which the order is shipping
* Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

SHIPPING METHOD - How will my order be shipped?

Standard USA shipping will be offered via USPS

USPS to all of US  (1-4 days)

Expedited USA shipping will be offered via FedEx

FedEx to all of US (1-2 days)

Standard Canada / Mexico shipping will be offered via USPS

USPS to all of CANADA & MEXICO (2-7 days)

These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays. 

All shipping options are secure with tracking.

SHIPPING DESTINATION - Where do we ship to?

NORTH AMERICA

- USA

- Canada

- Mexico

(Note: If you are ordering outside the US, please switch region to "INTERNATIONAL")

Standard USA shipping will be offered via USPS

USPS to all of US  (1-4 days)

Expedited USA shipping will be offered via FedEx

FedEx to all of US (1-2 days)

Standard Canada / Mexico shipping will be offered via USPS

USPS to all of CANADA & MEXICO (2-7 days)

These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays. 

RETURN POLICY - What is your return policy?

Returns
We will gladly accept returns on unopened / unused orders placed within 14 days on orders from nourished3.com

Please send us your order # and your reason for returning to customerserviceus@nourished3.com, and we’ll get back to you. When you return is approved, we will wait for the returned product.

Refunds
Once your return is received, we’ll send you an email to notify you that we have received your returned item, and we will have a last check on the product if the refund is applicable if not already differently communicated via email.

Exchanges
By not selecting shipping protection, Nourished3 is not liable for damaged items, otherwise we only replace items if they are defective. If you need to exchange it for the same item, send us an email at customerserviceus@nourished3.com

Return address
To return your product, mail your product to:

Valencia Fulfillment, Inc
(NOURISHED3 RETURN Ordernumber)
28610 Hasley Canyon Road
Castaic CA 91384

CUSTOMS - Do I have to pay cutoms and tax?

Please note that customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”).

Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:
* The merchandise's country of origin or manufacture
* The merchandise classification, using a system adopted by the countries that we ship to
* VAT rates are set by the country to which the order is shipping
* Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

TRACKING - Can I track my package?

All our shipping methods are trackable. You will receive a tracking number when your order is beeing send out.

PAYMENTS QUESTIONS

SECURITY - Is shopping on Nourished3.com secure?

We understand how important security is to you. Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certificated to keep order details secure (you’ll see that the shopping cart switches from http to https to show you it’s secure). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely.

PAYMENT METHOD - What forms of payment do you accept?

We accept American Express, Visa, Mastercard, Apple Pay, Google Pay, PayPal, Klarna, ShopPay and AfterPay

ORDER QUESTIONS

LOT PACKAGE - What should I do if my order is missing or something is wrong?

Please send an email to customerserviceus@nourished3.com with your order number and we will get back to you ASAP.

CANCELATION - Can I modify or cancel my order?

Orders submitted on nourished3.com process and ship very quickly.

We will do our best to modify an existing order if you email us at customerserviceus@nourished3.com but we offer no guarantee that your order will be canceled or modified.

So sorry for any inconvenience this may cause.