Return & Subscription Policy

RETURN STEP-BY-STEP GUIDE

Please read carefully all 5 steps for a successful return.



1. RETURNS

We will gladly accept returns on unopened/unused orders placed within 14 days on orders from our store. Please email us with your order number, which items you would like to return, and your reason for returning to customerserviceus@nourished3.com, and we’ll get back to you.


2. EXAMPLE

__________________________________

Send to: customerserviceus@nourished3.com
Subject line: Return Request – Order #XXXX

Email template:

Dear Nourished3 Team,

I would like to request a return for the following item(s) from Order #XXXX:

[Item(s) to be returned]

Reason for return:

[Please briefly explain the reason for your return]

I confirm that all item(s) are unused, unopened, and still in their original packaging.

I understand that opened or used products are not eligible for a refund.

Tracking number:

[Insert tracking number here]

Thank you,
[Your Full Name]
[Order Number]

__________________________________

 

3. AFTER APPROVAL

When your return is approved, we will notify you via email and wait for the returned product. We only accept returns within U.S.

 

4. TO RETURN, DO THIS



1.) Pack up the items in a shipping box, the best would be the same box as received.

2.) Please send via a trackable shipping method, so we can track the shipment.

Return address:
Valencia Fulfillment, Inc
(NOURISHED3 Return Order number: ..)
28610 Hasley Canyon Road
Castaic CA 91384

3.) Please write down on a piece of paper and include the following information in your box: Full name, email address, and order number.


4.) Please email customerserviceus@nourished3.com and notify us of your return. Please include your order number and tracking information in the email.

 

5. REFUND

Once your return is received, we’ll email you that we have received your returned item, and we will have a last check on the product if the refund is applicable. For instants, if the product was really never used. If before already agreed via email, the product will not go through a separate check. If the returned products are approved, we will refund you the amount for the returned product/s value.

 

6. SUBSCRIPTION CANCELATION

When you choose the subscription option, you agree to receive at least two shipments before canceling.

This means:

  • Your first order is placed when you start your subscription.
  • Your second order will be processed according to your selected delivery schedule.
  • After two completed shipments, you can cancel your subscription at any time from your customer portal.

Until two subscription orders have been completed, your plan is considered part of the minimum subscription commitment and cannot be canceled early.

This policy helps us keep subscription pricing and benefits available for customers who commit to ongoing use.